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Returns Policy

HomeReturns Policy

Body Care, Metals Tools, Nail Bits, Brushes, Disposable Materials and Clearance Items:

  • due to the nature of cosmetic products, we do not accept returns or offer refunds unless the product is defective.

Defective Products:

  • if you receive a defective cosmetic product, please contact us within 7 days of receipt for an exchange/refund. Proof of defect ( e.g. photo) may be required.

Equipment

Returns for New Items:

Returns are accepted within 14 days of purchase. To be eligible for a return, the item must be brand new, unused, and in its original packaging. A 10% restocking fee will apply to all returns of non-defective items. Return shipping costs are the responsibility of the customer.

Defective Equipment:

If your equipment is found to be defective within the first 14 days of purchase, we will offer an exchange. After 14 days, defective equipment is covered by the manufacturer’s warranty. Please refer to the warranty terms provided with your product. Proof of defect and the original purchase date must be provided to initiate an exchange or warranty claim. Upon receiving a defective item, we will inspect the equipment to verify the defect. If the item is deemed non-defective, it will be returned at customer’s expense.

Return Shipping Instructions:

All items returned via post or carrier must be securely packaged in a separate shipping box. The return label must be applied to the shipping box only. No labels should be applied directly to the original packaging.

Order Cancellations

Cancellation Fee:

Orders canceled before shipment are subject to a 10% cancellation fee. This fee covers bank processing, restocking, administrative costs.

General Terms

  1. Proof of Purchase: all returns, exchanges, and warranty claims require proof of purchase (e.g., receipt or order number).
  2. Contact Information: to initiate a return, exchange, or cancellation, please contact our customer service team splashofbeauty876@gmail.com.
  3. Processing Time: refunds and exchanges are processed within 5 – 7 business days after we receive the returned item.
  4. Shipping Costs: original shipping costs are non – refundable. Customers are responsible for return shipping costs unless the product is defective.